Well, I just got off of the telephone with Taurus FOR THE 50TH TIME! They informed me that they will be replacing my 941 Ultralite .22 magnum with a new one. Keep in mind, I HAD TO SEND IT BACK TO THEM TWICE! The first time I returned it, they sent me a letter which read, 'We are returning your revolver to you. A part has been replaced and the gun has been test fired. All is in working condition.' Upon receiving the firearm the very next day, the first thing I noticed right out of the box was, they had fixed the tiny scratches in the finish that were on the frame, but while they were suposedly fixing what else was wrong with it, they added around ten scratches to the wheel! Then I checked the barrel and the front sight STILL WAS NOT LINED UP WITH THE REAR SIGHT! The barrel still wasn't screwed on all the way or it was screwed on too far. Either way, this gun was definitely a LEMON! I called them and told them about it and I sent it back to them the very next day.
After three days, I kept calling them and they would continue to tell me the same thing - "Your firearm is going in front of our 'Review Board' to see if it can be fixed or needs to be replaced." Why in **** would they tell me it was fixed the first time they returned it to me when clearly it wasn't?!?! On the repair slip, it stated that a part had been replaced, but they didn't even list which part!
They also kept telling me that there was only one manager in the factory and it takes three managers to have a complete Review Board. Finally, I talked to them yesterday and they said the gun had gone in front of their Review Board and that it was going to be replaced with a new one directly from the Taurus factory. I just spoke with them on the phone and now they are telling me that the new gun was pulled and is all ready to be shipped, but they cannot ship it at this time due to the fact that their inventory is in the process of being checked. So now I will have to wait another three days to a week before it's sent to me. (Keep in mind, it's been since June 17, 2011 that I first picked this gun up from my local gun store.)
The only bright side to this story is that a guy from Taurus called my local gun store and had them fax a copy of their FFL directly to him so I wouldn't have to put out another $30.00 just for them to fax a copy to Taurus. (Taurus did not yet have my local gun store in their records, so I deffinitely would have had to fork-out another $30.00 for this minescule transaction that takes less than ten seconds to complete.)
Before all this took place, I was planning on purchasing a Raging Bull .454 Casull from Taurus, but now, I have my sights set (pun intended) on a new Ruger Super Redhawk Alaskan in .454 Casull and .45 Colt. Needless to say, I will never buy another Taurus. If they would have fixed the problem the first time I returned it, I may have thought about it, but not now. It seems like, from what I've gone through and read about Taurus, is that they put all their time into their larger bore guns (.357 and up) and they really don't care much about their smaller bore guns. What they need to do is start caring about their customers, no matter what size or the cost of the firearm they are purchasing! >