Ilion Satisfaction Poll

[gendoc]

at first... it was a pain.. but the third time i called, it was gud!!!!

called about a choke tube for a new to me 45/410 barrel
the first call, i was told "we don't have them anymore"
but you still have the barrel available, i said...
then he said trulock makes the tube so call them and i did....
trulock said "you must be crazy!!!" we don't have that choke..

so i called back to the factory and talked to a different person
and was told to contact browning, they make the chokes for us..
browning said  "you must be crazy!!!" we dont have that choke..

so one more call paid off...

called the factory again and talked with a guy that was not in any hurry to get off the phone or go to break or go hide!!!!

he reseached the options... and guess what, he found them in stock!!!!!!

a great guy!!!! a real customer service kinda guy!!!!

he said there will be no charge for the tube, because of your "mule ride"

i thought that was purdy dang cool!!!!

i offered to pay but, he said its on us !!!!!!!!

what a 180 degree experiance..
but well worth it!!!!

i think there getting better.. more time will tell.......

[al_bum]

Sent out my BC on Sept. 25 to get a .44 mag barrel fitted and just received it yesterday. I actually called Illion the day before yesterday to make sure they had gotten it and they could find no records of it. So I just figured I would make another call in a couple of days but it showed up to my surprise. Checked the receipt and it had been sent to Madison. They got it on the 29th and had shipped it out by the 3rd it looks to be. Had also sent payment for another hammer spur but it wasn't in the package. In place of it, they sent a new .45-70 length BC forearm maybe due to not having any spurs available.  Either way I happy with this service, much better than what I went through a year ago with Illion trying to get 2 new accessory barrels fitted.

[26-t]

       60 day's door to door. I didn't check inventory before I ordered a 500S&W and a 45/70. Both barrels were back ordered at the time Ilion recived my frame . I called to check on the progress 5 times .After 30 day's the 500S&W came in. I waited 20 day's and checked in ,still no 45/70 so I changed the order and asked for a 22" 22-250. And 10 day's later I got the 500 and a 22-250. Fit ,Finish and Function is fine. For as close to hunting season as it is now (10-19-09) I feel that Ilion and Madison did a FINE JOB.     26-t

[wayne24]

I sent my 500 s&w in for repair (popping open when fired)on sept.15 with a order for a 357 mag barrel and a camo laminate forend.Received the gun back on oct. 20 .No charge for the repair and a shiny new soon to be 357 max barrel and a checkered camo laminate that matches my ebay find camo thumbhole stock.Not a bad turnaround time .I had to call a few times to check on the progress.I think that Ilion is getting better with time.
Wayne   

[searlock]

sent my 500 handi in for warranty repair for the second time on 10-15-09 got it back today 10-23-09 , first time bad barrel, second time loose barrel when locked up. i went round and round with Remington on this gun for things that never should have happened with a new weapon, but i have to say that Remington has made every thing right for me. two thumbs up for Remington on this one. 

[zackyholdem]

I just got my new 30-06 back from H&R, It had a problem with short striking, so i sent it back and they replaced the whole trigger assembly, including firing pin and transfer bar, and did some work on the forend that was drilled off center, per my request. Overall i had the gun back within 3 weeks of mailing it to them, which was a pleasant surprise. I was albe to get a nice 2" 8 shot group at 100yds with factory rem 150gr psp's, which was more than i expected without doing any extra work on the gun.

I guess the morale of my story is that there was a problem, and H&R fixed it in a timely manner, and now the gun shoots great. So i was impressed with their customer service and i will continue to do business with them in the future. I've noticed that sometimes h&r gets a bad rap, so i just wanted to let everyone know that don't believe everything you hear.

Thanks Zack

[KEM-MN]

I sent a 243 barrel in to see if Remington could make it shoot a better group, also ordered a 7mm-08 barrel & lighten up the trigger pull.  I bought the 243 N E at a garage sell for $ 150.00 2 years ago tried most of the fixes on this site nothing seemed to help. Remington sent a memo a few a few days after I sent it,  they said the barrel was loose and they would fit a new barrel (No Charged).  They did not have any 7mm-08 barrels at that time, they said that they would send the gun back when they got them. It took about 4 weeks to get the two new barrels back they also fixed the trigger pull.  I think 1 month from the time I sent it in until I got it is real good service. (I am a happy camper) Now waiting for it to warm up so I can take them out and shoot them.
 

[Swampman]

Sounds like typical Remington service.  My last barrel fitting and return took less than 2 weeks door to door.

[The Montanan]

I think you done good from Remington.

[BrianB]

I sent one off for a new barrel last week. Hope I get that kind of service.

[SM Bob]

Sounds like their service is improving.

              Robert

[KEM-MN]

I am very satisfied with the customer service. Sometimes it is hard to get good employees and I hope Remington continues to keep this part of their company going.

HAVE A GREAT DAY!

[Kels73]

Yes

I sent a Sportster to the Ilion plant:

1. to have a 22 WMR barrel fitted,
2. to have the trigger brought down to ~3lbs. of pull, and
3. to have a hammer-spur extension installed.

They received the gun on 1/6/10 and shipped it back to me on 1/19/10. There were no new scratches or dents, and it now has a nice trigger. I called the customer service department at the half-way point in order to make sure they had the gun, and they were able to give me a prompt status report. The only mistake they made pertains to the hammer-spur extension. They forgot to ship it! However, when I called, they apologized and said they would ship one to me ASAP.

No complaints here,
Kels73   

[kydia]

Ilion received by receiver and stock two weeks ago today. I got it back yesterday, UPS. Under two weeks is pretty good. Caught me off guard.

[S.E.Ak]

Dang thats good service

[26-t]

7 day's and out the door. Fit a 357 barrel and a cin.thumb hole stock set on my sb1 frame. That,s Great!!! ups sent it to Vegas for me then to Mid Mo where is should have went. 14 days on the road ( Lost  ) Ilion NY A+ , UPS D- ,  26-t

[MS Mule]

I shipped my son's Pardner receiver,stock and forearm to Ilion to get fitted for a .357 barrel on January 22. Got it back today. Only problem is they kept the forearm. Also the original forearm screw doesn't fit the new barrel. I guess I've got a phone call to make tomorrow. The billing invoice and work order info all came from Madison NC. I guess I need to start with the PH #s provided on the invoice. I'm sure I'm not the 1st. to suffer an inconvenience such as this.

[gendoc]

don't go off on them too bad now....
the turn around time seems to be a new record !!!!!
and i bet they will make it all good for you.
but i know it must have created a PIYA 

[quickdtoo]

One week is the fastest turn around so far, sorry to hear about the forend and screw mishap tho, I'm moving this to the Ilion Poll which is in the FAQs to keep it all in one spot.

Tim

7 day's and out the door. Fit a 357 barrel and a cin.thumb hole stock set on my sb1 frame. That,s Great!!! ups sent it to Vegas for me then to Mid Mo where is should have went. 14 days on the road ( Lost  ) Ilion NY A+ , UPS D- ,  26-t

Ilion received by receiver and stock two weeks ago today. I got it back yesterday, UPS. Under two weeks is pretty good. Caught me off guard.

[MS Mule]

I shipped my son's Pardner receiver,stock and forearm to Ilion to get fitted for a .357 barrel on January 22. Got it back today. Only problem is they kept the forearm. Also the original forearm screw doesn't fit the new barrel. I guess I've got a phone call to make tomorrow. The billing invoice and work order info all came from Madison NC. I guess I need to start with the PH #s provided on the invoice. I'm sure I'm not the 1st. to suffer an inconvenience such as this.

I called Remington yesterday morning about my misplaced forearm. The Rep. was going to call Ilion in an attempt to locate the original and get back with me as to whether or not I'd get the original forearm or a replacement.  It was no surprise to me that the get back call never came. I called again today and related my story to another rep. His thoughts were that I'd never see that original again and that I'd be better off accepting a replacement. I agreed and that is what is now in the works. Hopefully this will end the problem.

[quickdtoo]

Thanks for the update, let us know the final outcome. 

Tim

[gunther66]

Last fall I sent a SB2 frame for fitting 3 new barrels.Two fit fine but the third was loose on the frame(both open and locked).I called and got the OK to delay returning the firearm until after hunting season as I could still use the other barrels.Anway I returned the rifle and the bad fitting barrel and in 3 weeks it was back and had been fitted with apparently a new barrel.Fits good,looks good.very satisfied now.I'll am surprised they let the misfitting barrel out to start with.
 give them a 9.   G66