Ilion Satisfaction Poll

[gendoc]

at first... it was a pain.. but the third time i called, it was gud!!!!

called about a choke tube for a new to me 45/410 barrel
the first call, i was told "we don't have them anymore"
but you still have the barrel available, i said...
then he said trulock makes the tube so call them and i did....
trulock said "you must be crazy!!!" we don't have that choke..

so i called back to the factory and talked to a different person
and was told to contact browning, they make the chokes for us..
browning said  "you must be crazy!!!" we dont have that choke..

so one more call paid off...

called the factory again and talked with a guy that was not in any hurry to get off the phone or go to break or go hide!!!!

he reseached the options... and guess what, he found them in stock!!!!!!

a great guy!!!! a real customer service kinda guy!!!!

he said there will be no charge for the tube, because of your "mule ride"

i thought that was purdy dang cool!!!!

i offered to pay but, he said its on us !!!!!!!!

what a 180 degree experiance..
but well worth it!!!!

i think there getting better.. more time will tell.......

[al_bum]

Sent out my BC on Sept. 25 to get a .44 mag barrel fitted and just received it yesterday. I actually called Illion the day before yesterday to make sure they had gotten it and they could find no records of it. So I just figured I would make another call in a couple of days but it showed up to my surprise. Checked the receipt and it had been sent to Madison. They got it on the 29th and had shipped it out by the 3rd it looks to be. Had also sent payment for another hammer spur but it wasn't in the package. In place of it, they sent a new .45-70 length BC forearm maybe due to not having any spurs available.  Either way I happy with this service, much better than what I went through a year ago with Illion trying to get 2 new accessory barrels fitted.

[26-t]

       60 day's door to door. I didn't check inventory before I ordered a 500S&W and a 45/70. Both barrels were back ordered at the time Ilion recived my frame . I called to check on the progress 5 times .After 30 day's the 500S&W came in. I waited 20 day's and checked in ,still no 45/70 so I changed the order and asked for a 22" 22-250. And 10 day's later I got the 500 and a 22-250. Fit ,Finish and Function is fine. For as close to hunting season as it is now (10-19-09) I feel that Ilion and Madison did a FINE JOB.     26-t

[wayne24]

I sent my 500 s&w in for repair (popping open when fired)on sept.15 with a order for a 357 mag barrel and a camo laminate forend.Received the gun back on oct. 20 .No charge for the repair and a shiny new soon to be 357 max barrel and a checkered camo laminate that matches my ebay find camo thumbhole stock.Not a bad turnaround time .I had to call a few times to check on the progress.I think that Ilion is getting better with time.
Wayne   

[searlock]

sent my 500 handi in for warranty repair for the second time on 10-15-09 got it back today 10-23-09 , first time bad barrel, second time loose barrel when locked up. i went round and round with Remington on this gun for things that never should have happened with a new weapon, but i have to say that Remington has made every thing right for me. two thumbs up for Remington on this one.