I don't trust Ruger. Your loyalty isn't worth my life . Punk running around late at night with a gun seeing what he could steal.One shot in the air he ran away. Second shot the new Ruger gun didn't work. Ruger, what if he hadn't ran away? Call 911? Well we did, took them an hour to get here. Thanks Ruger for your fine quality.
Well now...where do I start? There is no manufacture that is exempt from a screw up every once in a while and someone has to end up with that screw up. Sorry but that is the gun industry at it's best.
I have owned bunches of Rugers and have never had a bad one. Some of them need shims, springs, trigger kits and the like to get them to where I really like them but they functioned fine the way they were.
On the other hand...I had a S&W 629 that had a timing issue right out of the box. A Sig P226 that would not feed anything but round nose bullets. A new Sig Nightmare that had ejection problems. A Beretta 92 that would not shoot with the sight with any ammo.....I could go on and on but you get the drift. Simple fixes on all but the Beretta and they gave me a new gun.
Nothing ever gets solved by brand bashing on the WWW because of remote problem! I'll tell you right now that most manufactures do not have competent gunsmiths in house that can meet their needs. Competent gunsmiths can earn twice the $ working on their own as they can fixing production gun problems at the factory.
I don't know what conversations you had with Ruger or the particulars to why the shells would not extract. A bad box of ammo would produce the same outcome. I don't know what went wrong but I do know that it could have been resolved by anyone of a hundred good gunsmiths for very little money.
In your defense, I don't know what steps the technician(I hesitate to call him a gun smith)at Ruger took to resolve your ejection issues but if it was the gun then it had to be one of two things. "Polishing the cylinder" tells me that he should have replaced the cylinder with a new one or just given you a new gun. I feel bad for you in that regard!
I have come to learn that no gun manufacture is exempt from problems and most of them(but not all) are inadequate at resolving those problems. It is unacceptable but it is the world in which we live......get to know a good gunsmith in your area!
In my case, I live 3 miles from Brownells! Man have I accumulated a whole lot of gun smithing tools over the last 2 decades. My interest level is probably higher than someone who just wants to buy a gun to shoot though.....