Hello members: I purchased my Ultra in Oct. of 2004 and a few months after registering it with H&R, I received a satisfaction survey asking about my use of the rifle and any suggestions I would make to improve it or the offerings from H&R. I answered the survey and jotted down a few suggestions and sent it off and quickly forgot about it. Well, a few days ago I received a letter from Jennifer Harding in the Customer Service department thanking me for my suggestions. She also offered to change my Ultra from ejection to extraction (something I had suggested) free of charge if I returned the barrel to them and included a new catalog as well as a 2005 retail parts price list and barrel accessory program brochure. I was genuinely surprised to hear from them at all and especially in the form of a personalized letter that addressed a few comments that I had made.
Perhaps things are moving in the right direction at H&R - lets hope so.
Now if I can only convince them to offer that Ultra in .358 Win ........... :grin:
Perhaps things are moving in the right direction at H&R - lets hope so.
Now if I can only convince them to offer that Ultra in .358 Win ........... :grin: