Since I was purchasing something for my Encore, I figured I would post my frustrations here. Maybe GB could make a site where people could post their good and bad experiences with retailers/gun/outdoor shops. The good should get good press and the bad should get whats coming.
Tuesday I stopped by Gander in Kenosha WI, because I needed a few things and then remembered that I need a couple extra forend screws for my Encore. So I asked the gunsmith if they had any. First of all he seemed extremely bothered that I was wasting his time for a couple screws. We went over to the rack where they had 3 green laminate forends (there only choice) on display so I could show him what I needed. He took them out then checked to see if they had any (again very rude about it). He came back later and said they didn't have any but could order them and have them in a couple days. I asked if he could just sell me the ones in his hand from the display and he rudely said NO. I asked why not and he said " why do you think.... if someone buys this with no screws!) I replied, getting a little agitated now. I would think that you could pull it off the shelf for a couple days, because I really don't think that you are going to go through 3 green laminate forends by then! He stammered that he wouldn't do it. So I put down the approximately $150 worth of stuff I had in my hands and walked out of the store. Let's see $2 worth of screws cost them a $150 sale.
I'm soooo tired of the terrible service that Gander provided, nearly every time I have ever needed some type of assistance. I have decided that I am done with them. There are so many other choices in my area now Sportsman, (not my favorite either). Cabela's which I have had such great service from its almost amazing and other smaller places that have good selections and good service.
There really is no reason to settle for Gander anymore. They used to be the only game in town, now in my mind they aren't even a player.
Tuesday I stopped by Gander in Kenosha WI, because I needed a few things and then remembered that I need a couple extra forend screws for my Encore. So I asked the gunsmith if they had any. First of all he seemed extremely bothered that I was wasting his time for a couple screws. We went over to the rack where they had 3 green laminate forends (there only choice) on display so I could show him what I needed. He took them out then checked to see if they had any (again very rude about it). He came back later and said they didn't have any but could order them and have them in a couple days. I asked if he could just sell me the ones in his hand from the display and he rudely said NO. I asked why not and he said " why do you think.... if someone buys this with no screws!) I replied, getting a little agitated now. I would think that you could pull it off the shelf for a couple days, because I really don't think that you are going to go through 3 green laminate forends by then! He stammered that he wouldn't do it. So I put down the approximately $150 worth of stuff I had in my hands and walked out of the store. Let's see $2 worth of screws cost them a $150 sale.
I'm soooo tired of the terrible service that Gander provided, nearly every time I have ever needed some type of assistance. I have decided that I am done with them. There are so many other choices in my area now Sportsman, (not my favorite either). Cabela's which I have had such great service from its almost amazing and other smaller places that have good selections and good service.
There really is no reason to settle for Gander anymore. They used to be the only game in town, now in my mind they aren't even a player.