So this all started when I cut my new danners with a chainsaw. I did it, my fault, I admit. But how the companies handled the situation makes me not want to buy anything from them again.
I started by contacting danner directly, asking if there was anything they could do. They guy I talked to said to send pictures so they could see if it was "worth my time" to send them in. I'm pretty sure he meant "worth their time." He contacted me back after he sent the pictures to the repair deparment, saying there was nothing they could do. I emailed him back, asking if there was anyway of getting a discount on a new pair of boots. Afterall, I just spend $279.00 on a new pair. He didn't respond. I would have rather had an email telling me to screw off than to get no response. It's childish to just ignore someone who just made a huge investment in boots, and then through an accident wonders if he can be helped with a new pair.
So then I go back to sportsmans warehouse and ask them if there is anything they can do, can I get an exchange, anything? They get the footwear manager over there, he says no exchange, I ask what about half of? No, can't do it. What abou 20% off? No, there is absolutely nothing I can do. And then he just turns his back on me.
Wait just a damn minute here. Yes you can, you just won't. He could have offered me %10 off, and I probably would have bought a new pair of boots, just because of the consideration he took. I just left the store in disgust because of the way I was written off. They could of made more money off of me. But no. I will be buying all of my hiking and camping gear from REI from now on, like I used to before sportsmans warehouse.
I wasn't asking for anything free, I just wanted a little help, a little understanding. I don't consider a $300 pair of boots to be just another purchase, I want a little thanks and a little help from somebody if I'm spending that much money. But Danner, and Sportsmans warehouse, you are on the black list. And to consider... this year alone... I've spend over $5,000 at sportsmans warehouse on guns, reloading components, clothes, fishing gear, etc. They didn't even care. To that guy, I'm just some other schmo who isn't going to just hand over my credit card.
I remember a TV add I saw a while back... those big signs they have lit up at the warehouse stores, you pay to keep it lit up!
I started by contacting danner directly, asking if there was anything they could do. They guy I talked to said to send pictures so they could see if it was "worth my time" to send them in. I'm pretty sure he meant "worth their time." He contacted me back after he sent the pictures to the repair deparment, saying there was nothing they could do. I emailed him back, asking if there was anyway of getting a discount on a new pair of boots. Afterall, I just spend $279.00 on a new pair. He didn't respond. I would have rather had an email telling me to screw off than to get no response. It's childish to just ignore someone who just made a huge investment in boots, and then through an accident wonders if he can be helped with a new pair.
So then I go back to sportsmans warehouse and ask them if there is anything they can do, can I get an exchange, anything? They get the footwear manager over there, he says no exchange, I ask what about half of? No, can't do it. What abou 20% off? No, there is absolutely nothing I can do. And then he just turns his back on me.
Wait just a damn minute here. Yes you can, you just won't. He could have offered me %10 off, and I probably would have bought a new pair of boots, just because of the consideration he took. I just left the store in disgust because of the way I was written off. They could of made more money off of me. But no. I will be buying all of my hiking and camping gear from REI from now on, like I used to before sportsmans warehouse.
I wasn't asking for anything free, I just wanted a little help, a little understanding. I don't consider a $300 pair of boots to be just another purchase, I want a little thanks and a little help from somebody if I'm spending that much money. But Danner, and Sportsmans warehouse, you are on the black list. And to consider... this year alone... I've spend over $5,000 at sportsmans warehouse on guns, reloading components, clothes, fishing gear, etc. They didn't even care. To that guy, I'm just some other schmo who isn't going to just hand over my credit card.
I remember a TV add I saw a while back... those big signs they have lit up at the warehouse stores, you pay to keep it lit up!