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Discussion Starter #1
:( With the type of service I have been getting from T/C I WILL NEVER purchase another rifle from them or buy another T/C product.
I sent back a .45 cal M/L barrel for replacement with a .50 cal. and have tried to contact them at least once a week since it went back--They will not reply or make any contact--whats going on with them since they were purchased? I would not be too upset if they would talk to me---but they are not talking or E-Mailing and my M/L season is almost here. What can a person do with a company that will not talk to their customers? ???
 

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Well, last I knew, T/C didn't do the e-mailing thing. Have you tried calling them on the phone? They're probably out to get you though. It's pretty obvious; they answer my calls and not yours.
 

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Discussion Starter #3
;D It could be you are rite BUT I do not think so but That is my side of the story.. Buy the way they sure do have E-Mail it is listed on the web site. ;D
 

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Use the phone and be polite and you will find out what you need. Email is new to them. I just looked at the web page and you are right they do list a customer service email, but that hasn't been there long. The phone has. TC, like almost all other customer service departments, don't react well to rudeness, so keep that in mind when calling no matter how irritated you are.
 

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Unless you got prior approval before sending it in I think it highly unlikely you're going to get a caliber swap from them or from any firearms manufacturer for that matter. That's NOT normally a service any manufacturer offers. Not to say it will not or cannot happen but for sure you'd need to get preapproval prior to shipment if you hope to do that.
 

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Discussion Starter #9
All the phone lines work as far as I can tell it's just after you leave a message nothing happens. I have solved my problem I ordered a new barrel and paid Fedex shipping, E-Mailed T/C to PLEASE take their time and ship whenever they can get to it. I am sorry that I upset the bee hive with my comets on T/C's responce to my problem. but when someone gets my blood hot it boils .
 

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I've said it before and I'll say it again - Thompson/Center's Customer Service is the WORST in the business!

I have called MANY times. Several times the nice woman who said she could answer my questions gave me totally incorrect information. Unqualified people who answer the customer service phones are misrepresenting themselves as being knowledgeable in areas where they are clearly NOT.

You can often call during regular business hours and get nothing more than an answering machine. Is that quality customer service?? What's even worse is that the recording device tells you to leave your name and number and that they will get back to you. Well - I left my name and number on several occasions and NEVER received a return call. INEXCUSABLE!

How in the world does T/C intend to promote their new guns when they fail to adequately support the existing line?

S&W and T/C have really got to get their act together. Without reliable, responsible customer service you are just another schlock outfit that couldn't care less about the very people that keep their industry alive.

Just my experience and opinion of T/C's customer service.
 

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Must be that after the buy out S&W came in and said there will be no more answering the phones cuz we got their money no need to worry about them anymore. Lets run the company into the ground. I have called and emailed TC several times and got prompt courteous friendly accurate service. I guess I am just a lucky one
 

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I've been at both ends of the spectrum with TC. I've had calls returned within minutes and have had them go unreturned. I've had good (even great) service from them but shoddy on other occasions as well.

So before some of you guys take your little cheap shots at the original poster, give the scenario some thought -- and give him the benefit of the doubt.
 

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I really have no clue how TC's service is currently. Once it was the standard to judge the rest by. That did change some a couple or three years back for at least a while. I got some really poor customer service from them myself and at that time divested myself of all my TCs except muzzle loaders.

How they are doing since the buy out I've got no clue as I've not made contact with them for service in at least 3 or more years. They once were the shining example for the world on customer service if they still aren't then shame on them and on S&W as well if that is what changed the way they once were.
 

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My experience is that the service level from TC has dropped greatly since the buyout. I have had TC guns for many years, blackpowder, and used to have no problem getting help/service. Lately it has taken many calls to get anyone that either knew anything or cared. I hope it gets better.

alan
 

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Discussion Starter #15
Here it is the 23 of Nov. and I get a card from T/C saying my .45 cal.barrel is in their hands . O by the way it is dated Nov.8 ,2007 . Boy what super service only 15 days to send and receive a post card. I'll shut up now I think I have gotten all of the rage out of my system. ::)
 

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David, It is the holiday season and the mail runs slow this time of year. It may not be all TCs fault that your acknowledgemt was slow in comming. Just a thought, Byron
 

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T/c could have sent it out a long time ago and something could have happened at the post office. I have had stuff like that happen a lot.
 

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For what it's worth , I have called T/C customer service twice and had good luck both times . Now Remington is another story !
 

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I just bot a T\C Encore Smoothbore 12ga. barrel. It came with 1 full choke and 2 modified's. I called T\C and spoke to the very courteous woman who said just send it back with a note. I sent back one of the modified's and within a week I got back an open choke.

No glitches at all.

Dave
 

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I have never had any issues with t/c.
 
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