Sounds like to me you are getting the "Grand slam runaround". If I were you I would call them one more time and ask to speak to whoever is in charge of this dept.I am in Ga. and all I had to do was go to our county seat to the probate judge and I was through in maybe 15 minutes. I do understand your dissatisfaction though.Good luck,sounds like you are going to need lots of it! I am CAL....